Inboxi

Features & Capabilities

Inboxi is a multi-channel business messaging and automation SaaS platform. It centralizes customer communication across WhatsApp, Facebook Messenger, and Instagram Direct in one unified inbox, enabling businesses to manage all customer conversations from a single interface.

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Unified Multi-Channel Inbox

Centralized conversation management across all messaging channels.

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Cross-Channel Messaging & Real-Time Sync

Real-time conversations across WhatsApp, Facebook Messenger, and Instagram Direct

Consolidated User Interface

Single interface for all channels

Customer Profile Unification

Cross-channel contact matching and unified profiles

Channel-Optimized Content

Channel-specific message formatting and templates

Instant Updates & Notifications

Real-time message notifications and updates

Lifecycle Status Management

Conversation status management (open, assigned, resolved, archived)

WhatsApp Business Catalog

Product catalog management and integration with WhatsApp Business Platform.

• Product catalog management and sync with WhatsApp Business Platform.

• Product messages with images, prices, and details.

• Catalog campaigns for product promotion.

• Product messages with images, prices, and details.

• Catalog campaigns for product promotion.

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Campaigns & Broadcasts

Multi-channel campaign management with advanced targeting and scheduling.

• Multi-channel campaigns (WhatsApp, Messenger, Instagram).

• Text, template, and product catalog campaigns.

• Audience segmentation by tags and filters.

• Text, template, and product catalog campaigns.

• Audience segmentation by tags and filters.

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AI-Powered Support Agent

AI-Powered Support Agent.

Upload files effortlessly with our intuitive drag-and-drop interface, streamlining your workflow.

• 24/7 automated support.

• Smart knowledge base.

• Text, template, and product catalog campaigns.

• Audience segmentation by tags and filters.

• Intelligent responses.

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Visual Chatbot Builder

No-code flow builder for creating automated conversation flows.

• Visual drag-and-drop builder.

• Works everywhere .

• Works everywhere.

• Product integration.

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Every Tool You Need in One Unified Platform

This speaks to the convenience and breadth of your offering.

Contacts CRM

Unified contact management with cross-channel profile matching.

Analytics & Reporting

Comprehensive analytics and performance metrics.

Team Collaboration

Multi-user workspaces with role-based permissions.

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